Terms and Conditions
You can contact Favoured London by e-mail, post or instagram message.
Monday to Friday 8am to 5pm
By email to info@favouredlondon.co.uk
We aim to respond to any questions, queries, or comments you have when contacting us using the above method within 14 days, however in some busy periods this may take longer.
Ordering
Orders may be placed online 24/7. All orders are subject to acceptance and availability. Unless otherwise stated, items on the site are in stock and available for delivery
In the event there is a change in circumstances and an item is not available, we aim to get in contact with you as soon as possible, and in any event within 14 days of purchase.
International Orders
We do not currently ship internationally. If we choose to ship internationally, goods delivered abroad are subject to local custom and excise duty which you are responsible for paying. These orders are subject to different delivery charges.
Order Confirmation
Favoured London will send you a confirmation of your order by email upon receiving payment of the whole of the price for the items that you order before your order can be accepted. If there are any problems with your order, we will advise you as soon as possible. Orders are unfortunately not able to be cancelled once payment has been processed.
Pre Order Dates
Any pre-order dates stated on our website at the time of your order are an estimate given to us. The dates are based on information provided from our suppliers and are subject to change due to any unforeseen shipping delays that may incur which are out of our control. We do apologise for any delays that could incur but we will do our very best to dispatch your orders out as soon as possible.
Returns & Refunds Policy
We hope that you will be delighted with everything you purchase from Favoured London. Please refer to our returns and refund policy here.
You must return the item(s) in the same condition in which you received them, with their original packaging and swing tags still in place. You are asked to take reasonable care with the items. If your handling or viewing of the item is excessive beyond that reasonably required to ensure that the item functions as expected or you damage the item in any way then the cost will be deducted from the purchase price and we will refund the balance. This is subject to your statutory rights.
To complete your return or exchange, please return your invoice with your order.
The original shipping fee will not be refunded, and you will be responsible for paying for your own shipping costs for returning your item(s).
We strongly advise our customers to carefully inspect any items delivered to ensure they are in perfect condition and suffer no defects. Any items that are defected should not be returned before informing us. Any items that are returned and arrive to us defected will be considered defected by the customer and therefore cannot be liable for a refund.
Terms and Conditions Relating to the Care and Return of Veils
Please take the utmost care when trying on wedding veils, particularly floor length veils which are likely to drag on the floor when tried.
Veils returned for refund which are not in perfect condition WILL NOT BE REFUNDED. Please be advised that all veils returned will undergo thorough inspection by our returns supervisor.
We reserve the right to decline refunds for any veils which contain pet hairs, carpet fibres, or human hairs. Veils returned in this condition will not meet our quality control standards for goods returned and may not be refunded.
Any returned veils with make up marks, or any other dirty marks, snags, tears, with damage to beading edging or embellishment (where applicable) will not be refunded.
Please return your veil loosely folded, complete with any labels where applicable. We ask that every effort is made to avoid excessive creasing. Please do not scrunch the veil nor damage the veil by being careless with how they are packaged.
The above terms and conditions are subject to your statutory rights.
Products & Descriptions
Every care has been taken to ensure that details of our products and prices are correct. We do however reserve the right to (i) change prices if necessary and without prior notice (on the condition that no order confirmation has been sent) and (ii) to offer an alternative of the same quality and value, if for any reason an item be no longer available due to circumstances beyond our control. In this unlikely event, we will notify you as soon as possible. Should we be unable to fulfil your order, or part of, we will not be liable for the failure to deliver those goods in question. This does not affect your statutory rights.
Statutory Rights
In accordance with your statutory rights, if the goods are faulty, not what you ordered, or do not reach you in satisfactory condition, you are entitled to a full refund or replacement. Please return the goods with a description of the fault, together with any original packaging, where applicable. In these circumstances, Favoured London will reimburse the return delivery costs based on the original post and packaging charges, and will send a replacement if required, postage paid.
Complaints & Disputes
In the event of a complaint or dispute then you should raise the matter by emailing our customer support team via info@favouredlondon.co.uk who will do their utmost to get this resolved quickly.